IndiGo to Send Relief Flight for Stranded Passengers in Istanbul; Flights to Delhi and Mumbai Cancelled for Two Days, Human Rights Concerns Raised

In an urgent response to the ongoing crisis, IndiGo has announced that it will dispatch a relief flight to bring back passengers stranded at Istanbul Airport. This follows the cancellation of two consecutive flights from Istanbul to Delhi and Mumbai, leaving hundreds of passengers waiting for extended periods without clear communication or assistance. The cancellations, which occurred on December 12 and 13, have sparked widespread criticism due to poor handling and neglect of passengers’ basic rights.

For hours, passengers were left stranded in an uncomfortable and uncertain situation, as the airline failed to provide timely updates or basic support, such as food, water, and accommodation. Several passengers voiced their grievances on social media, describing the emotional and physical toll of being neglected in a foreign airport with no help in sight. Videos surfaced showing passengers frustrated and confused, raising concerns about IndiGo’s commitment to human rights and passenger welfare.

The airline’s lack of transparency and failure to communicate exacerbated the situation, forcing passengers to endure unnecessary hardships. Human rights organizations have pointed out that passengers have the right to timely information, assistance during delays, and compensation for any inconvenience caused. As a result of growing pressure, IndiGo has now committed to sending a relief flight within the next 20 hours to bring the affected passengers back to India.

IndiGo has apologized for its handling of the situation, promising to review its operational protocols and improve the overall customer experience. The airline has vowed to ensure that passengers are provided with adequate care during future delays or cancellations, including timely updates and proper accommodation. By addressing these human rights concerns, the airline aims to regain the trust of its customers and prevent similar incidents from occurring again.

This incident highlights the urgent need for airlines to prioritize passengers’ human rights, particularly when they face disruptions. Passengers’ right to safety, comfort, and fair treatment must always be upheld, and airlines must take immediate action to rectify any failures in their duty of care.

As the relief flight nears, passengers are hoping for a swift and compassionate resolution to their ordeal, while airlines and aviation authorities worldwide are reminded of their responsibility to protect the rights of those they serve.