In the fast-evolving digital landscape, where every customer voice resonates across platforms, managing feedback and nurturing customer relationships has become paramount for business success. Enter Rannkly, a groundbreaking solution designed to simplify the complexities of online reputation management and customer engagement for businesses of all sizes.

The Genesis of Rannkly

Founded in 2021 by a trio of visionary entrepreneurs—Vishnu Sharma, Mihir Bharadwaj, and Shobhit Singh—Rannkly emerged from a shared frustration over the fragmented nature of customer review management. With extensive backgrounds in technology at companies like Lambdatest, HCL, Microsoft, and Public Sapient, the founders recognized a significant market gap. Businesses were grappling with the chaotic task of managing reviews scattered across various platforms, leading to delayed responses and lost opportunities.

Rannkly’s inception was driven by a mission to empower businesses to transform customer feedback into actionable insights, creating a seamless experience that fosters loyalty and growth.

Launching Rannkly: From Concept to Reality

In just a few months, Rannkly raised an initial angel round of ₹26 lakh to develop its Minimum Viable Product (MVP). By September 2021, the platform was launched with essential features tailored for review management, marking a significant milestone in its journey. The founders’ vision was clear: to equip businesses with innovative tools that not only streamline online reputation management but also enhance customer engagement and drive growth.

The platform's offerings rapidly expanded, incorporating AI-driven review analysis, real-time notifications, and automated responses, all aimed at addressing the evolving needs of modern businesses.

Expanding Horizons: Features and Functionality

As Rannkly grew, so did its capabilities. In October 2022, the startup launched both web and mobile applications, enhancing accessibility and usability for businesses on-the-go. The mobile app allowed users to manage customer interactions anytime, anywhere, significantly improving the platform’s value proposition.

By January 2023, Rannkly secured ₹1.25 crore in funding from 100X VC, propelling further enhancements to its platform and scaling operations to meet growing demand.

Comprehensive Suite of Tools

Rannkly is not just a review management tool; it’s a holistic platform designed to enhance customer engagement through a variety of features:

AI-Powered Review Management: Streamline the collection, monitoring, and analysis of customer reviews with real-time alerts and sentiment analysis.

Social Media Management: Plan and publish content across platforms like Instagram and Facebook, with performance metrics to track engagement.

Campaign Management: Automate SMS, email, and WhatsApp campaigns to track results and generate insights.

Messaging Management: Organize customer communications with streamlined inboxes and quick reply options.

Ticketing Management: Transform reviews and comments into support tickets for proactive issue resolution.

Customizable Widgets: Enhance client communication and engagement with tailored chat widgets.

Rannkly Forms: Create user-friendly online forms to collect data and insights seamlessly.

Competitive Edge: What Sets Rannkly Apart

Rannkly’s all-in-one platform offers unparalleled integration, allowing businesses to manage every aspect of customer engagement from a single interface. Key differentiators include:

Automated Response System: Rannkly leverages AI to provide timely responses to customer feedback, enhancing satisfaction and engagement.

Immediate Alerts: Businesses receive instant notifications for new reviews, enabling prompt responses that foster positive relationships.

Customizability: The platform’s flexible widgets and forms allow businesses to tailor their engagement tools to their unique needs.

Intuitive User Experience: Designed for ease of use, Rannkly’s interface minimizes the learning curve, empowering businesses to harness its full potential quickly.

Advanced Analytics: Comprehensive reporting tools provide insights into performance metrics, helping businesses make data-driven decisions and optimize their strategies.

Achievements and Growth Trajectory

By June 2024, Rannkly had onboarded over 600 hotels and partnered with more than 500 brands, expanding to over 1,800 locations. The startup’s Q3 revenue reached an impressive ₹1 crore, showcasing its rapid growth trajectory.

Notable clients, including Clarks Hotels & Resorts, Radisson Blu, and Jaypee Hospital, have leveraged Rannkly’s platform to enhance their online reputation and customer engagement.

Looking Ahead: Future Prospects

With a commitment to continuous innovation, Rannkly aims to refine its platform further, focusing on enhancing AI integration and expanding its feature set. The startup is poised to explore new verticals and expand its reach, ensuring that it remains at the forefront of online reputation management.